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Terms & Conditions

Last Updated: September 10, 2026

Welcome to the online store for James River Tattoo, LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, online shop, and purchasing platform (collectively, the “Website”), as well as the purchase of any apparel, physical goods, or accessories (the “Merchandise”).

Please read these Terms carefully before accessing or using our Website.

1. Scope of Agreement & In-Studio Services Disclaimer

These Terms govern the purchase of retail Merchandise offered through our online storefront.

  • In-Studio Tattooing and Piercing Services: These Terms do not govern in-person services, tattoo booking retainers, deposits, or piercing appointments. In-person tattoo and piercing services are governed by separate, in-studio booking terms, artist agreements, and client consent forms.

2. Acceptance of Terms & Eligibility

By browsing the Website or placing an order, you represent that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and legally capable of entering into a binding contract. If you do not agree with all of these Terms, you are prohibited from using the Website and must discontinue use immediately.

3. Orders, Pricing & Cancellations

  • Order Acceptance: Your receipt of an electronic order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept, decline, or cancel it for any reason, including product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

  • Pricing & Availability: All prices are displayed in USD and are subject to change without notice. In the event an item is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that item and issue a full refund.

4. Merchandise Descriptions, Colors & Sizing

  • Display Variations: We make every effort to display the colors, designs, and textures of our Merchandise as accurately as possible. However, actual colors and print vibrancy may vary depending on your monitor or mobile display settings.

  • Handcrafted & Printed Goods: Print placements, fabric distressing, and finished garments may have slight variations typical of apparel production and print-on-demand fulfillment. Sizing charts are provided as estimates.

5. Taxes, Duties & Customs

  • Sales Tax: Applicable state and local sales taxes (including Virginia sales tax where applicable) will be calculated and added to your total at checkout based on the shipping destination.

  • International Orders: For shipments outside the United States, you (the buyer) are considered the importer of record and are solely responsible for all customs duties, import tariffs, value-added taxes (VAT), and brokerage fees imposed by your destination country.

6. Shipping, Delivery & Risk of Loss

  • Carrier Delivery: Shipping timelines provided at checkout are non-binding estimates. We are not liable for transit delays caused by carriers, weather events, or postal disruptions.

  • Transfer of Title & Risk of Loss: All physical Merchandise purchases are made pursuant to a shipment contract. This means that risk of loss and title for items pass to you immediately upon our tender of the package to the shipping carrier (e.g., USPS, UPS, FedEx).

  • Shipping Address Accuracy: You are responsible for providing a complete and deliverable address. We are not responsible for packages delivered to incorrectly entered addresses or packages stolen after confirmed carrier delivery (“porch piracy”).

7. Returns, Refunds & Damaged Goods

Returns, exchanges, and cancellations are governed strictly by our [Refund & Return Policy].

  • Any claims for misprinted, damaged, or defective items must be submitted in writing within fourteen (14) days of package delivery, accompanied by photographic proof of the defect and packaging.

8. Intellectual Property Rights

All visual interfaces, graphics, tattoo designs, artwork, product mockups, apparel graphics, logos, text, and trademarks displayed on this Website are the exclusive intellectual property of James River Tattoo, LLC or its respective artists and licensors. You may not copy, reproduce, republish, resell, or distribute any material from this Website without our prior written consent.

9. Prohibited Customer Conduct

You agree not to:

  • Use the Website for any unlawful purpose or to solicit others to perform unlawful acts.

  • Provide false, misleading, or fraudulent personal or payment information.

  • Interfere with or circumvent the security features of the Website, including automated scraping or unauthorized network probing.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL PRODUCTS SOLD THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability & Damages Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Consequential Damages: IN NO EVENT SHALL JAMES RIVER TATTOO, LLC, ITS MEMBERS, DIRECTORS, EMPLOYEES, ARTISTS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS OR DATA) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR THE MERCHANDISE PURCHASED.

  • Monetary Liability Cap: OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR PURCHASE OF MERCHANDISE SHALL NOT EXCEED THE ACTUAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC ITEM GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS ($50.00 USD), WHICHEVER IS GREATER.

12. Indemnification

You agree to defend, indemnify, and hold harmless James River Tattoo, LLC, its affiliates, artists, employees, and contractors from and against any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or misuse of our products.

13. Governing Law & Dispute Venue

These Terms and any disputes arising out of your use of the Website or purchase of Merchandise shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any principles of conflicts of law.

Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the state courts located in Isle of Wight County, Virginia, or the United States District Court for the Eastern District of Virginia (Norfolk Division). You hereby consent and submit to the personal and exclusive jurisdiction of such courts.

14. Severability & Entire Agreement

  • Severability: If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

  • Entire Agreement: These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and James River Tattoo, LLC regarding online purchases, superseding any prior communications or proposals.

15. Modifications

We reserve the right to amend or update these Terms at any time by posting the updated terms on the Website with a revised “Last Updated” date. Your continued use of the Website following any changes constitutes your binding acceptance of the updated Terms.

16. Contact Information

If you have any questions regarding these Terms or your order, please contact us at:

  • James River Tattoo, LLC

  • Email: info@jamesrivertattoo.com

  • Phone: (757) 745-7135

  • Studio Location: Carrollton, VA

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